Kramer Group

 

Help Desk

Service and Support for our Hospital Software SolutionsService...Not Just Software is more than a motto. We believe exceptional customer service is as critical as our innovative software solutions.

Support calls to the help desk are logged in and prioritized by your Support Manager for the quickest resolution. Within 48 hours, you will have a response and/or resolution to your issue. If an immediate resolution isn’t possible, we will provide an accurate estimate of when you may expect one. Your satisfaction is our key objective.

All critical level calls to the help desk will receive a response within two hours. With the exception of client-side connectivity issues and outages unrelated to Kramer Technologies software, you will not be left in a situation where work list processing is compromised.

Support requests may be made one of two ways:

  1. Call us at 855.347.5200, dial the extension of your assigned client service analysts.  Our call center is available to assist you from  8 a.m. to 8 p.m. Eastern time, Monday through Friday, excluding holidays.
  2. Send us an e-mail with your name, facility name, a description of the issue, and your phone number.

Need help after hours? Our on-call Support Manager will respond to critical requests within two hours to provide a status or resolution to the person making the initial request. Non-critical support questions will be answered the following business day. For after hours support:

  1. Call the RQi hotline at 407.473.5130.
  2. Send us an e-mail with your name, facility name, a description of the issue, and your phone number.