Client Spotlight

At Orlando Health trimming even a single day from the billing cycle can make a $2.5 million difference in the year. Within three months of implementing a new registration quality assurance tool, just such a difference was made.

Orlando Health has been an RQi subscriber since May of 2005. We asked two of the Orlando Health leaders about the RQi web services, how they use it, what they think about it and what it has done for their employees and revenue cycle operations.

Kristy Summers is Corporate Director of Quality Assurance for Orlando Health and Craig Pergrem is the Director of Patient Business Services. Select from the videos on the right to see what they have to say about RQi.

Health Care Registration and Quality Assurance Software Solutions and Consulting

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Testimonials

“We have been able to reduce one specific error, in particular, by more than $1 million and other billing errors have resulted in capturing another half million dollars in revenue that would otherwise have been lost,” -Julio Cruz, Manager of Patient Access, NY Presbyterian

“We were so impressed with the RQi product and the team from TKG, we didn’t even consider utilizing any other products.” -Brenda Sauer, NYP Patient Access Director

"One of my favorite features of RQi is the fact that I can see accuracy scores for all departments performing Registrations in our ADT system. We have a number of ancillary departments that do not report to Patient access or PFS that do registrations. RQI really gives me great information that I can use to boost performance in all of these areas." -Jim Hicks, Patient Access Manager, Southeastern Regional Medical Center

Client Spotlight

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