PAQi™ - PATIENT ACCOUNTING QUALITY IMPROVEMENT
(expected to be released in 2008)
PAQi provides senior management with the business intelligence tools required to manage and
evaluate the productivity and effectiveness of the billing office front line staff and managment.
PAQi takes the accountability and performance monitoring started at the “front end” of the revenue
cycle by TKG’s RQi product and continues that performance monitoring process throughout the
financial counseling, billing, collection and cash posting processes as they occur in patient
accounting. PAQi is designed to monitor employee productivity and performance using our proprietary
and “Patent Pending” rules based engine to create “Key Performance Indicator” rules and billing edit
rules to identify errors associated financial counseling, billing, collection and cash posting
performance and accuracy. PAQi is designed to report on performance ranges that exceed parameters
set by up by a provider client’s management team and provide personalized workflow, training and
personalized report cards for each employee. Six Sigma and “Lean” techniques are utilized throughout
the design and functionality of this Web based performance reporting system.
Benefits of PAQi:
- Monitors and reports on billing and late charge activity by account for each employee
- Monitors and scores employees on the accuracy and completeness of their collection process performance
- Monitors account movement through the entire collection cycle, including performance and activity level, by employee, from billing to first follow up call, aging, to collection agency turnover.
- Provides for “real time” training and monitoring of errors.
- Provides management with “drill down” instant monitoring of errors and their correction status.
- Scores employees on process performance.
- Tracks the return and outcome performance of each account by employee.
For more marketing information click on the link below to download a brochure.
 Download PAQi PDF (221K)
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